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Pet on Hold

Once you have confirmed that you are ready to move forward with your puppy purchase or adoption we will place the puppy on hold for you.
If our waiting list customers have decided to pass on the puppy you want to purchase and no other applications have came in ahead of yours for the pet in question.

You may also receive an e-mail from us confirming that we have the puppy on hold for you with payment options.
Please reply to the e-mail so that we can confirm your puppy purchase and e-mail address.
Once you have confirmed that you are ready to move forward with your puppy purchase or adoption we will place the puppy on hold for you. If our waiting list customers have decided to pass on the puppy you want to purchase and no other applications have came in ahead of yours for the pet in question.You may also receive an e-mail from us confirming that we have the puppy on hold for you with payment options.Please reply to the e-mail so that we can confirm your puppy purchase and e-mail address.         
                               
THIS IS WHAT THE E-MAIL WILL LOOK LIKE

             CONGRATULATIONS, WE HAVE A PUPPY ON HOLD FOR YOU!

WE HAVE RECEIVED YOUR REQUEST TO PURCHASE ONE OF OUR ADORABLE LITTLE PUPPIES!
 Please check photo gallery at www.TexasTeacupsPhotos.com to confirm that we have the correct puppy on hold for you.
Other applications may have come in for this puppy and I want to be sure you are ready to proceed with purchasing it.

( YOUR NAME HERE ) WE HAVE PUPPY NUMBER # ???? 
ON HOLD FOR YOU!  

                                         
Puppy Number: # 000  Puppy Price Is: $000
Date e-mail was sent: May ? 2008  Time: ? ? ? A.M. / P.M.   ( Central Standard Time )  

Send an e-mail back with these words in your subject line: 
 
 YES, I WANT TO PURCHASE PUPPY NUMBER # ??? ( Your Name Here ) 
OR

NO, I HAVE DECIDED TO PASS ON PUPPY NUMBER # ???? ( Your Name Here ) 

We understand the joy and excitement our customers and their children have as they anticipate the arrival of their new family member and don't want to overlook any of your e-mails.
 
VERY IMPORTANT!

Send an e-mail answer to ( PuppyPurchase@TexasTeacups.com ) to confirm that you are ready to proceed with your Puppy Purchase when you are in the process of purchasing a Specific Puppy with a Puppy Number. 

VERY IMPORTANT!

Send an e-mail answer to ( AdoptionPets@TexasTeacups.com ) to confirm that you are ready to proceed with your Pet Adoption when you are in the process of adopting a Specific Puppy with a Puppy Number. 
 
This is the Primary e-mail account for Puppy Purchases and is always checked during our business hours and occasionally checked by Becky on the days that we are closed.

Shipping questions only: PetShipping@TexasTeacups.com 
   
                                                             
END OF E-MAIL

                   
          

THE PROCESS OF PURCHASING AN AVAILABLE PUPPY

STEP ONE:
Your Puppy Purchase Application is received and we contact you to confirm that you want to purchase the puppy that you have requested.

 

We may immediately place that puppy on hold for you, by the submission of your application or wait for your response, because other applications may have come in for the pet in question. We want to place the puppy on hold for the customer that is ready to move forward and proceed with their new puppy purchase.

Please re-submit your application, if you did not fill it out completely.

Your Puppy Purchase Application will become your shipping label.

It must have the correct puppy number and all of your contact information.

 

IMPORTANT! The name on the puppy purchase application must be the same as the person paying for the puppy. Please re submit a new puppy purchase application if you entered a different name other than the person making payment by credit card or check.

We don't want to send you the wrong puppy or have a hard time contacting you on shipping day.

STEP TWO:
We will send an e-mail answering any questions you may have submitted, if the puppy is available for you to purchase as well as send you payment information.
If you prefer to have your questions answered prior to making a commitment to purchase a puppy. Please submit a pet inquiry form first and wait for your questions to be answered. Once your questions have been answered and you are ready to move forward and purchase the pet in question you can submit a puppy purchase application.

If you did not receive the payment information please request that we send that information to you.
If your questions where not answered, Please resubmit them to: PuppyPurchase@TexasTeacups.com with your name and puppy number in the subject line.
 Example:Questions from Your Name # Puppy Number

STEP THREE:
PAYMENT IS RECEIVED FROM YOU THE PURCHASER. ONCE WE HAVE RECEIVED YOUR PAYMENT WE WILL PROCEDE WITH SHIPPING ARRANGEMENTS IF NEEDED. 

STEP FOUR:
WE TAKE THE PUPPY TO THE VET FOR A HEALTH CERTIFICATE IF IT IS READY TO GO. PUPPIES ARE SHIPPED AT 8 WEEKS. If the puppy picture says,  " Can be shipped on or after certain date" we will need to wait until the puppy is ready to go before shipping it to you.
 
If your payment comes in right away, we may be able to ship your puppy the next day or sooner than our normal shipping day, if we are already taking puppies to the airport. (You can also pay a extra fee for next day shipping if you are in a hurry to receive your puppy.)
 
Each puppy has a folder with his/her information inside of it.
Your sales representative Jan, Ashley, Becky etc... will verify your payment was received and schedule a appointment for a health certificate and exam.
Once they have verification that payment was received and the puppy has a health certificate, they can escalate your puppy purchase to the next level and turn the puppies folder over to Jan in our pet shipping department. 
  
STEP FIVE:
Jan, will book a flight for your puppy on our next shipping day.

Keep in mind if you are in a hurry to receive your puppy, you may want
to get your payment in right away, because we cannot proceed with STEP THREE & FOUR until your payment is received.

 

We only allow 4 days to send your check, cashiers check or money order in the mail.

We allow 48 hours if you are sending a bank transfer or credit card information.

Time starts on the first day that I e-mailed or verbally told you that we have a puppy on hold for you.

WE DO CONSIDER THE DAYS THAT WE ARE CLOSED AS HOLD DAYS.

IF WE HAVE PLACED A PUPPY ON HOLD FOR YOU ON FRIDAY OR SATURDAY AND PAYMENT IS NOT RECEIVED BY TUESDAY MORNING WHEN WE OPEN, THE HOLD WILL BE RELEASED AND THE PUPPY WILL BE SOLD TO ANYONE ELSE WHO SENT IN AN APPLICATION FOR THAT PUPPY WHILE WE WERE CLOSED.

If you feel that you are not ready to purchase this puppy, I would prefer to release it to someone else that may be anxiously awaiting to give this puppy a new home. I do not mean to rush you into making a decision, I just never know when someone is just inquiring or ready to move forward and make a puppy purchase. I want to be fair and not hold a puppy up from being purchased by someone that really wants it.
 
If you have changed your mind about purchasing this pet, please let me know as soon as possible. If I do not hear back from you within 12 hours, I will assume you have changed your mind and will release the Puppy in question.

We receive a massive amount of e-mails. PLEASE INCLUDE YOUR FULL NAME, PUPPY NUMBER #  AND PHONE NUMBER IN ALL OF THE E-MAILS YOU SEND US.
                         
If you cannot receive your puppy on our next shipping day, you will need to pay an additional $20.00 a day fee for everyday we hold the puppy for you. Please do not send in a Puppy Purchase Application unless you are willing to pay $20.00 a day for every day we hold a puppy for you. This fee must be paid in advance along with the price of the puppy.

 

Your payment must be received within the time limits mentioned above or the hold will be released. 

No exceptions to this condition. Please don't ask. This is the only way I am willing to hold a puppy if you cannot receive it right away.

Puppy Purchase: We will hold a  puppy for you for 48 Hours on your word, if you plan to pick it up in person.

Adoption Pet: We will hold an adoption pet for 24 hours from the time you submitted your application, if you plan to pick it up in person.

If you will fly in to pick your puppy up in person we can extend the hold time as long as the holding fee has been paid if required at time of purchase.

 ( https://www.texasteacups.com/OurContactInformation.html )

                                      ^Click Here ^

To see our Pet Boutique Hours and a map of our location along with driving directions.

Reminder when you are in the process of purchasing a puppy send e-mails only to: PuppyPurchase@TexasTeacups.com

  

Put your name & puppy number in the subject line of the e-mails you send us.  

  www.TexasTeacups.com   ( 972 ) 552-1989