INSTRUCTIONS FOR PET PURCHASE
The process and instructions for purchasing a puppy.
Applications Payment Options
Puppies
For Sale & Adoption
Our Contact Information
Applications
for
Puppy Purchase
and Adoption
Pet Shipping Information Page
Pet Hold
Information
Payment Options
Payment received &
completely processed
( Link is being updated )
Health Certificate
Information
( Link is being updated )
Pet Purchase
and
Pet Adoption
Forms
STEP ONE
Submit a complete puppy purchase or adoption application.
Application must have the correct puppy number and information requested on application form.
If you have submitted a application for a puppy that was no longer available or you have changed your mind about the puppy you originally wanted.
We will need a new application for the puppy that you will be receiving.
The name on the puppy purchase application must be the same as the person paying for the puppy.
The name on application must be exactly the same as it appears on your credit card.
Sorry no exceptions.
Please re submit a new puppy purchase application if you entered a different name other than the person making payment by credit card or check or if you did not fill it out completely.
We don't want to send you the wrong puppy or have a hard time contacting you on shipping day.
Step One >
< Step One
Applications & Forms
STEP TWO
SELECT PET SHIPPING PREFRENCE IF NEEDED
Please fill out a pet shipping form if you are requesting pet shipping for your puppy.
Your puppy will be shipped on our next normal shipping day once payment has been received.
Payment and paperwork required to finalize pet purchase must be received and completed 72 hours prior to departure date and time if you would like to receive your puppy on our next shipping day.
Their are approximately 6 forms that we must receive back from you with your signature thru fax or scanned e-mail.
Deadline for completion of payment is Monday @ 3:00 p.m.
If payment and paperwork is not completed by our deadline, your puppy will be shipped the next week on our normal shipping day.
You may also pay for express pet shipping if you would like to have
your puppy shipped A.S.A P.
Our normal shipping day is Thursday
Step Two >< Step Two
Select your Pet Shipping Option
STEP THREE We have received invalid applications from children or people that filled out the wrong form.
Send an e-mail confirming you are ready to proceed with your
puppy purchase or adoption.
Once your Puppy Purchase Application is received we will send you an e-mail and call to confirm that it has been received.
However we do require that you send an e-mail as instructed in the confirmation page after your application was submitted only to this e-mail address
PuppyPurchase@TexasTeacups.com
Include your name, puppy number and your contact phone numbers.
You may have accidentally sent us a incorrect e-mail address or phone numbers and cannot confirm with you your application was received.
With these words in the subject line:
Yes, I am ready to move forward and purchase
Puppy Number # _____ (Your Name Here)
OR
No, I have decided to pass on
Puppy Number # _____ (Your Name Here)
3. Please answer questions in my application so I, can make my decision on purchasing puppy number # _____ (Your Name Here)
When your Puppy Purchase Application is received by our pet boutique you will receive a confirmation by phone and e-mail.
If your application was submitted during business hours and you have not received a e-mail or phone call from us within 30 minutes of the time it was submitted.
Please call us to confirm that we have received it.
We need to confirm you have submitted a legitimate purchase / adoption application.
Please read if you have selected option number # 3
We will call or send an e-mail answering any questions you may have submitted on your puppy purchase application.
However if you have not confirmed that you are ready to adopt / purchase the puppy on your application within 4 hours of the time your application was submitted, and other applications have came in for the pet in question.
The puppy will be sold to the first person that sends confirmation by e-mail to let us know they are ready to purchase the pet in question.
We have passed up the opportunity to sell a puppy to customers that were ready to purchase the puppy now, while waiting on customer that are unsure of taking the next step in receiving the puppy they have requested.
If you prefer to have your questions answered prior to making a commitment.
Please submit a pet inquiry form first and wait for your questions to be answered.
Once your questions have been answered and you are ready to move forward and purchase the pet in question you can submit a puppy purchase application
If your questions where not answered, please resubmit them to:
PuppyPurchase@TexasTeacups.com with your name and puppy number in the subject line.
Example: Questions from Your Name # Puppy Number
Step Three > 
< Step Three
Send E-Mail Confirmation
STEP FOUR
PUPPY WILL BE PLACED ON HOLD FOR PAYMENT
Once we have confirmed that you want to purchase the puppy that you have submitted an application for we may immediately place that puppy on hold for you.
Please read " Pet on Hold " to understand the hold process.
Other applications may have come in for the pet in question and we want to place the puppy on hold for the customer that is ready to move forward and proceed with purchasing the puppy.
If you submitted your application during business hours please call and let us know you have submitted an application and provide the puppy number of the pet.
We will then keep your puppy from being offered to other customers that may come into our walk in location.
Send e-mails only to: PuppyPurchase@TexasTeacups.com
when you are in the process of purchasing a pet.
Include your name, puppy number and your contact phone numbers.
Step Four > 
< Step Four
STEP FIVE
Payment Process Begins
Select payment options button to veil the types of payment we accept.
Please call or send an e-mail to: PuppyPurchase@TexasTeacups.com let us know what type of payment you have selected.
And will send you the appropriate forms or instruction page link needed for processing your payment.
Include your name, puppy number and your contact phone numbers.
Step Five > 
< Step Five
Select your payment preference
STEP SIX
PAYMENT IS RECEIVED FROM YOU THE PURCHASER AND COMPLETLY PROCCESSED
If your payment comes in and is completly proccessed right away, we may be able to ship your puppy on our next shipping day.
( Thursday is our primary shipping day / weather permitting )
It is possible for us to ship your puppy sooner, if we have other puppies shipping prior to our normal shipping day.
You can also pay a extra fee for next day shipping if you are in a hurry to receive your puppy.
Once we have verification that payment was received we will schedule a appointment for your puppies health certificate and exam that is needed for shipping.
Step Six > 
< Step Six
Pet Shipping Information
STEP SEVEN
WE TAKE THE PUPPY TO THE VET FOR A HEALTH CERTIFICATE IF IT IS READY TO GO. PUPPIES ARE SHIPPED AT 8 WEEKS.
If the puppy picture says, " Can be shipped on or after certain date" we will need to wait until the puppy is ready to go before shipping it to you.
Each puppy has a folder with his/her information inside of it.
Your sales representative Jan, Christy, Ashley, etc... will verify your payment was received and schedule a appointment for a health certificate and exam.
Once we have verification that payment was received and the puppy has a health certificate, they can escalate your puppy purchase to the next level and turn the puppies folder over to Jan in our pet shipping department.
Pet Purchase Forms
STEP EIGHT
Once we have received and completely processed your payment.
We will proceed with shipping arrangements if needed.
Jan, will book a flight for your puppy on our next shipping day.
Keep in mind if you are in a hurry to receive your puppy, you may want to get your payment in right away, because we cannot proceed with this step until your payment is received and completely processed.
< Step Eight
IF WE HAVE PLACED A PUPPY ON HOLD FOR YOU ON FRIDAY OR SATURDAY AND PAYMENT IS NOT RECEIVED BY MONDAY MORNING WHEN WE OPEN, THE HOLD WILL BE RELEASED AND THE PUPPY WILL BE SOLD TO ANYONE ELSE WHO SENT IN AN APPLICATION FOR THAT PUPPY WHILE WE WERE CLOSED.
If you feel that you are not ready to purchase this puppy, I would prefer to release it to someone else that may be anxiously awaiting to give this puppy a new home. I do not mean to rush you into making a decision, I just never know when someone is just inquiring or ready to move forward and make a puppy purchase. I want to be fair and not hold a puppy up from being purchased by someone that really wants it.
If you have changed your mind about purchasing this pet, please let me know as soon as possible. If I do not hear back from you within 4 business hours, I will assume you have changed your mind and will release the Puppy in question.
PLEASE INCLUDE YOUR FULL NAME, PUPPY NUMBER #
AND PHONE NUMBER IN ALL OF THE E-MAILS YOU SEND US.
If you cannot receive your puppy on our next shipping day, you will need to pay an additional $20.00 a day fee for everyday we hold the puppy for you. Please do not send in a Puppy Purchase Application unless you are willing to pay $20.00 a day for every day we hold a puppy for you. This fee must be paid in advance along with the price of the puppy.
Your payment must be received within the time limits mentioned above or the hold will be released.
No exceptions to this condition. Please don't ask. This is the only way I am willing to hold a puppy if you cannot receive it right away.
Puppy Purchase: We will hold a puppy for you for 48 Hours on your word, if you plan to pick it up in person if you are purchasing your puppy at the starting price.
Adoption Pet: We will hold an adoption pet priced above $575.00 for 12 hours from the time you submitted your application, if you plan to pick it up in person.
Adoption Pet: We will hold an adoption pet priced below $575.00 for 4 hours from the time you submitted your application, if you plan to pick it up in person.
If you will fly in to pick your puppy up in person we can extend the hold time as long as the holding fee has been paid if required at time of purchase.
Reminder when you are in the process of purchasing a puppy send e-mails only to: PuppyPurchase@TexasTeacups.com
Important: Please send your e-mails to ( PuppyPurchase@TexasTeacups.com ) if you are in the process of purchasing a specific puppy.
SAMPLE BELOW
SAMPLE OF WHAT YOUR E-MAIL SHOULD LOOK LIKE:
SUBJECT LINE:
Answer From: (Your Name Here) Puppy Number # MP-4-99
or
Question From: (Your Name Here) Puppy Number # MP-4-99
E-MAIL TEXT BODY MESSAGE
Questions or comments to us.
Home: ??????? ( Available 00:00 to 00:00 )
Work:???????? ( Available 00:00 to 00:00 )
Cell:?????? ( Available 00:00 to 00:00 )
We relieve a large amount of daily e-mails especially near the holidays and wanted to offer some time saving tips on speeding up your puppy purchase or adoption process.
Puppy Purchase & Adoption Applications and e-mails from customers that are in the process of receiving their puppy, have priority over general e-mails and phone messages.
If you would like to ask questions about the puppy before you proceed with submitting a puppy purchase application,
Please submit a pet inquiry form with your questions.
Click Here >( Pet Inquiry Form ) <
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We are in the process of remodeling our web site.
Some pages are still under construction more pictures & information coming soon!
Select " Contact Us " to see all of our phone numbers, e-mail addresses and map of our location.
1-972-552-1989 or 1-972-552-9132 / TeacupPets@TexasTeacups.com
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( This business is owned and operated by the grace of God )